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திங்கள், 27 ஜூலை, 2009
Smart Working Vs Hard working
Don’t Work Hard, Work Smart
When the only tool you own is a hammer, every problem begins to resemble a nail - Abraham Maslow
Working smarter, not harder, is an age-old adage. If we master the concept of smart-working, our entire working life shall turn out to be better and easier than the routine, run-of-the-mill, monotonous, lack-lustre type we are quite accustomed to.
Before going in to the nitty-gritty of the issue, let us analyse the meaning of the word “Smart”.
Smart as an adjective has the following positive attributes:
Elegant, neat, tidy, stylish, chick(bright and fresh in appearance), well-dressed, well turned-out, well-groomed (shabby), fashionable, upmarket (expensive and of high quality), intelligent, quick.
If somebody says don’t be smartish – don’t come to a conclusion so quickly. Smart as a verb has negative connotations like - give a sharp, stinging pain, feel upset and annoyed.
In these days of smart card – a plastic card on which information is stored in electronic form - try to solve this puzzle:
A woman had two sons who were born on the same hour of the same day of the same year. But they were not twins. How could this be so?
The answer is given at the end of the article.
Smart, as a verb, conveys a negative meaning - give a short stinging pain, feel upset and annoyed.
There are simple techniques that you can employ to save steps and tedium from almost any task.
How a Smart worker performs
Assess everything that needs to be done.
Before you plunge in headfirst, remember that enthusiasm needs to be tempered with wisdom.
Look over every aspect of the job, and allow yourself ample "pondering time" so that you can be sure that every detail is accomplished on time, and accurately.
Make an outline
Have a checklist in mind, and follow it to the letter, and in order - you don't want to repeat steps, duplicate the efforts of others, or make mistakes so that you definitely don't want to forget anything.
Consider your materials
Don't take shortcuts, when possible, on the quality of your tools i.e. don’t be penny-wise .
Follow your plan and don't deviate from it - unless you must
Once you've assessed the job and come up with a plan, it's usually best to stick with the plan.
Be prepared to think on your feet, and be resourceful.
Nimble thinking is essential to working smart, especially when something goes wrong.
Following a plan slavishly, in spite of new information, developments, or problems is just plain dumb.
Be flexible and change if you need to
Delegate to the right people at the right times
Make sure your team is well-ordered. If one person is faster, put him or her on the part of your task that will take longest. If one person is more skilled and accurate, put him or her on the part of the task that is most critical.
Prepare simultaneously to cross sell
This means that there may be four or five, for example, components to your job which can be synchronized and delivered to the customer when you close the sale e.g.. issue of passbook, chequebook, ATM cards, internet banking, etc.
Control clients by communicating properly
Many times, it's hard to work smart because your clients will insist that their job is a big rush.
Instead of scrambling to get that job done, make sure your clients understand in the initial meeting what your normal turnaround time for their job would be.
If you know you will need two weeks, don't let the client squeeze you into one week unless that client is willing to pay extra/provide spin-off for the rush. Most businesses have more than one client, yet many clients forget that their job is not the only one you're working on.
Stick to your policies
If you look for additional business / charge extra to rush a job, don't deviate from that, ever. It's unfair to apply policies to some customers and not others.
Just let them know that you are willing to rush their jobs, but by doing so, you must move other customers who were "in line" before them out of the way - causing you to run those jobs behind. This is smart - it lets your clients know that you really know your stuff, plus it relieves your schedule or makes you more money.
Give one to three choices - never more – Like a curtain dealer handing a swatch book to a client and saying, "Tell me which colors you are interested in" is deadly.
Too many choices will cause horrible delays as the customer peruses. You can also attempt to influence the client in the direction you think best for his purpose.
Use your expertise to narrow down the critical choices right away. Sell the best stuff even if it costs a few rupees more
Never willingly trap yourself into accepting a bad job
You know when a job is going to be great. You also know when you get that "uh-oh" feeling that something is not right. A client or boss who pressures you into areas where you are not comfortable, either because it is an unreasonable expectation or because it's outside your scope needs to be aware immediately of your discomfort with the job as proposed.
If you work for hours and end up not being paid all or part of what you worked for - especially when you were sweating bullets over it the whole time - is not smart. And it's the hardest work you'll ever do.
Work whole heartedly in your job - Hit every job with everything you've got.
Getting it done quickly and efficiently - while you have the time - is much smarter than looking at the schedule and telling yourself you have three more days to get it done.
Running out the clock on jobs when you don't absolutely need to can force a rush at the finish line, or worse, deprives you of opportunities you might not have otherwise.
Recognize the point of 'diminishing returns.
Do not work yourself to the point of exhaustion. You need to protect your health and the integrity of your job.
Working yourself to a frazzle constantly makes you prone to mistakes..
When you're so tired that you realize it's taking you twice or three times longer to do a job than normal, you need to call it a day.
Rest at least a few hours, and come back fresher, so that you can be strong at the end of the job. Learn how to power nap.
Finish strong
Being dead tired and sluggish at the finish line is not smart - it's foolish
Plan to present your finished product proudly, knowing that everything has been done to ensure that the client will be happy.
Let your confidence spill over to the client so that you can see the client smiling and appreciative of the work you've done for him or her. This works for any project you have to do in life.
When you can work, do. Don't slack or allow time to run out so that you're rushing at the end to meet a deadline.
When you're sick, stay home and rest until you are well. You make too many mistakes when you're ill or tired to call that "working smart."
Learn to make your money work for you. Working a lot and spending every penny you make is NOT working smart!
Don't allow yourself to be suckered into making "just a little adjustment" which may ultimately harm your career goals
Finally sharpen your axe ! – a smart worker is always updated
Smart work in a nut shell implies
Study the whole issue
Meet the deadlines
Always be prepared to work efficient and look effortless
Ride on the strength of your team
Throttle the workflow for successful delivery
The purpose of this article is definitely not to outsmart you? Don’t brand me as a smart alec - a person who irritates others by always having a clever answer to a question
Answer to the puzzle:
Ans. :They were two of a set of triplets (or quadruplets, etc.).
This puzzle stumps many people and they try outlandish solutions involving test tube babies or surrogate mothers. Why do we search for complex solutions when there is a much simpler one available?
This is an example of thinking smart.
Customer Care – a few Tips
The Greatest pain in life is not to die, but to be ignored.
To help someone out and the person doesn’t even say thank you
To lose the person you love so much to another who doesn’t care at all.
To have someone you care so much about, throw a party.and not tell you about it
When your favorite person on earth neglects to invite you to his wedding party.
To have people think you don’t care.
The Greatest pain in life is not to die, but to be forgotten.
To be left in the dust after another’s great achievement.
To never get a call from a friend, just to say “Hi” When you show someone your innermost thoughts and he laughs in your face.
For friends to always be too busy to console you when you need someone to lift your spirits.
When it seems like the only person who cares about you is you.
Life is full of pain, but does it ever get better?
Will people ever care about each other, and make time for those who are in need?
Each of us has a part to play in this great show called Life.
Each of us has a duty to mankind to tell our customers/ friends we love them.
If you do not care about your friends, you will not be punished. You will simply be ignored….forgotten…. as you have done to others.
However, if you do not care about your customers, you will be punished – coupled with loss of image and business
It takes so little of your time to smile, give a hug, a word of encouragement or just to say “I care”
CARE ! that is what the customer always looks to!
HAVE YOU SHARPENED YOUR AXE ?
We all work and generally work hard – some times very hard !!! Generally our work is repetitive in nature. We call it experience. But we observe that with passage of time, our efficiency level drops down, our output decreases, we miss out some important aspects. Though we work harder for longer duration and carry the tension of the work home too !!! We constantly think about work, work and work. Why this happens ??
Read the following story …….
A young man approached the foreman of a logging crew and asked for a job. "That depends," replied the foreman. "Let's see you fell this tree." The young man stepped forward and skilfully felled a great tree. Impressed, the foreman exclaimed, "You can start Monday." Monday, Tuesday, Wednesday, Thursday rolled by.
Thursday afternoon the foreman approached the young man and said, "You can pick up your pay check on the way out today." Startled, the young man replied, "I thought you paid on Friday." "Normally we do," said the foreman. "But we're letting you go today because you've fallen behind. Our daily felling charts show that you've dropped from first place on Monday to last place today."
"But I'm a hard worker," the young man objected. "I arrive first, leave last and even have worked through my coffee breaks!" The foreman, sensing the young man's integrity, thought for a minute and then asked, "Have you been sharpening your axe?"
The young man replied, "No sir, I've been working too hard to take time for that!"
Our lives are like that. We sometimes get so busy that we don't take time to "sharpen the axe.” In today's world, it seems that everyone is busier than ever but less happy than ever. Why is that?
Is it that we have forgotten how to stay sharp? There's nothing wrong with activity and hard work. But God doesn't want us to get so busy that we neglect the truly important things in life, like taking time to pray, to read and study and most importantly listen to “the still small voice of God.”
When we come home from work, we take out all office related things like office keys, visiting card valet; visiting cards collected during the day, pen, car keys etc. and put them at safe place till you need them for office the next day. We take out used handkerchiefs, socks and other things and put them in laundry bag for cleaning/washing. We also take out useless papers, paper napkins and other useless matters and put them in dust bins.
Similarly when you return home – store all your office related planning, decisions, thinking and ideas in a small imaginary box for next office day.
AND put all the uncertainties, worries and confusion of work in an imaginary laundry box – and submit it to God for doing needful. HE will clean them all make them clear and re-usable. And all the disposables like tensions, fears, frustrations of work – put them in dust bin or in toilet sit and flush them away.
Then relax, listen to music, talk with your family, contribute to house hold work, watch TV, play with your grand children (I have them with me – I am lucky) and enjoy. Pray !!!
This will freshen you up ! !
When the only tool you own is a hammer, every problem begins to resemble a nail - Abraham Maslow
Working smarter, not harder, is an age-old adage. If we master the concept of smart-working, our entire working life shall turn out to be better and easier than the routine, run-of-the-mill, monotonous, lack-lustre type we are quite accustomed to.
Before going in to the nitty-gritty of the issue, let us analyse the meaning of the word “Smart”.
Smart as an adjective has the following positive attributes:
Elegant, neat, tidy, stylish, chick(bright and fresh in appearance), well-dressed, well turned-out, well-groomed (shabby), fashionable, upmarket (expensive and of high quality), intelligent, quick.
If somebody says don’t be smartish – don’t come to a conclusion so quickly. Smart as a verb has negative connotations like - give a sharp, stinging pain, feel upset and annoyed.
In these days of smart card – a plastic card on which information is stored in electronic form - try to solve this puzzle:
A woman had two sons who were born on the same hour of the same day of the same year. But they were not twins. How could this be so?
The answer is given at the end of the article.
Smart, as a verb, conveys a negative meaning - give a short stinging pain, feel upset and annoyed.
There are simple techniques that you can employ to save steps and tedium from almost any task.
How a Smart worker performs
Assess everything that needs to be done.
Before you plunge in headfirst, remember that enthusiasm needs to be tempered with wisdom.
Look over every aspect of the job, and allow yourself ample "pondering time" so that you can be sure that every detail is accomplished on time, and accurately.
Make an outline
Have a checklist in mind, and follow it to the letter, and in order - you don't want to repeat steps, duplicate the efforts of others, or make mistakes so that you definitely don't want to forget anything.
Consider your materials
Don't take shortcuts, when possible, on the quality of your tools i.e. don’t be penny-wise .
Follow your plan and don't deviate from it - unless you must
Once you've assessed the job and come up with a plan, it's usually best to stick with the plan.
Be prepared to think on your feet, and be resourceful.
Nimble thinking is essential to working smart, especially when something goes wrong.
Following a plan slavishly, in spite of new information, developments, or problems is just plain dumb.
Be flexible and change if you need to
Delegate to the right people at the right times
Make sure your team is well-ordered. If one person is faster, put him or her on the part of your task that will take longest. If one person is more skilled and accurate, put him or her on the part of the task that is most critical.
Prepare simultaneously to cross sell
This means that there may be four or five, for example, components to your job which can be synchronized and delivered to the customer when you close the sale e.g.. issue of passbook, chequebook, ATM cards, internet banking, etc.
Control clients by communicating properly
Many times, it's hard to work smart because your clients will insist that their job is a big rush.
Instead of scrambling to get that job done, make sure your clients understand in the initial meeting what your normal turnaround time for their job would be.
If you know you will need two weeks, don't let the client squeeze you into one week unless that client is willing to pay extra/provide spin-off for the rush. Most businesses have more than one client, yet many clients forget that their job is not the only one you're working on.
Stick to your policies
If you look for additional business / charge extra to rush a job, don't deviate from that, ever. It's unfair to apply policies to some customers and not others.
Just let them know that you are willing to rush their jobs, but by doing so, you must move other customers who were "in line" before them out of the way - causing you to run those jobs behind. This is smart - it lets your clients know that you really know your stuff, plus it relieves your schedule or makes you more money.
Give one to three choices - never more – Like a curtain dealer handing a swatch book to a client and saying, "Tell me which colors you are interested in" is deadly.
Too many choices will cause horrible delays as the customer peruses. You can also attempt to influence the client in the direction you think best for his purpose.
Use your expertise to narrow down the critical choices right away. Sell the best stuff even if it costs a few rupees more
Never willingly trap yourself into accepting a bad job
You know when a job is going to be great. You also know when you get that "uh-oh" feeling that something is not right. A client or boss who pressures you into areas where you are not comfortable, either because it is an unreasonable expectation or because it's outside your scope needs to be aware immediately of your discomfort with the job as proposed.
If you work for hours and end up not being paid all or part of what you worked for - especially when you were sweating bullets over it the whole time - is not smart. And it's the hardest work you'll ever do.
Work whole heartedly in your job - Hit every job with everything you've got.
Getting it done quickly and efficiently - while you have the time - is much smarter than looking at the schedule and telling yourself you have three more days to get it done.
Running out the clock on jobs when you don't absolutely need to can force a rush at the finish line, or worse, deprives you of opportunities you might not have otherwise.
Recognize the point of 'diminishing returns.
Do not work yourself to the point of exhaustion. You need to protect your health and the integrity of your job.
Working yourself to a frazzle constantly makes you prone to mistakes..
When you're so tired that you realize it's taking you twice or three times longer to do a job than normal, you need to call it a day.
Rest at least a few hours, and come back fresher, so that you can be strong at the end of the job. Learn how to power nap.
Finish strong
Being dead tired and sluggish at the finish line is not smart - it's foolish
Plan to present your finished product proudly, knowing that everything has been done to ensure that the client will be happy.
Let your confidence spill over to the client so that you can see the client smiling and appreciative of the work you've done for him or her. This works for any project you have to do in life.
When you can work, do. Don't slack or allow time to run out so that you're rushing at the end to meet a deadline.
When you're sick, stay home and rest until you are well. You make too many mistakes when you're ill or tired to call that "working smart."
Learn to make your money work for you. Working a lot and spending every penny you make is NOT working smart!
Don't allow yourself to be suckered into making "just a little adjustment" which may ultimately harm your career goals
Finally sharpen your axe ! – a smart worker is always updated
Smart work in a nut shell implies
Study the whole issue
Meet the deadlines
Always be prepared to work efficient and look effortless
Ride on the strength of your team
Throttle the workflow for successful delivery
The purpose of this article is definitely not to outsmart you? Don’t brand me as a smart alec - a person who irritates others by always having a clever answer to a question
Answer to the puzzle:
Ans. :They were two of a set of triplets (or quadruplets, etc.).
This puzzle stumps many people and they try outlandish solutions involving test tube babies or surrogate mothers. Why do we search for complex solutions when there is a much simpler one available?
This is an example of thinking smart.
Customer Care – a few Tips
The Greatest pain in life is not to die, but to be ignored.
To help someone out and the person doesn’t even say thank you
To lose the person you love so much to another who doesn’t care at all.
To have someone you care so much about, throw a party.and not tell you about it
When your favorite person on earth neglects to invite you to his wedding party.
To have people think you don’t care.
The Greatest pain in life is not to die, but to be forgotten.
To be left in the dust after another’s great achievement.
To never get a call from a friend, just to say “Hi” When you show someone your innermost thoughts and he laughs in your face.
For friends to always be too busy to console you when you need someone to lift your spirits.
When it seems like the only person who cares about you is you.
Life is full of pain, but does it ever get better?
Will people ever care about each other, and make time for those who are in need?
Each of us has a part to play in this great show called Life.
Each of us has a duty to mankind to tell our customers/ friends we love them.
If you do not care about your friends, you will not be punished. You will simply be ignored….forgotten…. as you have done to others.
However, if you do not care about your customers, you will be punished – coupled with loss of image and business
It takes so little of your time to smile, give a hug, a word of encouragement or just to say “I care”
CARE ! that is what the customer always looks to!
HAVE YOU SHARPENED YOUR AXE ?
We all work and generally work hard – some times very hard !!! Generally our work is repetitive in nature. We call it experience. But we observe that with passage of time, our efficiency level drops down, our output decreases, we miss out some important aspects. Though we work harder for longer duration and carry the tension of the work home too !!! We constantly think about work, work and work. Why this happens ??
Read the following story …….
A young man approached the foreman of a logging crew and asked for a job. "That depends," replied the foreman. "Let's see you fell this tree." The young man stepped forward and skilfully felled a great tree. Impressed, the foreman exclaimed, "You can start Monday." Monday, Tuesday, Wednesday, Thursday rolled by.
Thursday afternoon the foreman approached the young man and said, "You can pick up your pay check on the way out today." Startled, the young man replied, "I thought you paid on Friday." "Normally we do," said the foreman. "But we're letting you go today because you've fallen behind. Our daily felling charts show that you've dropped from first place on Monday to last place today."
"But I'm a hard worker," the young man objected. "I arrive first, leave last and even have worked through my coffee breaks!" The foreman, sensing the young man's integrity, thought for a minute and then asked, "Have you been sharpening your axe?"
The young man replied, "No sir, I've been working too hard to take time for that!"
Our lives are like that. We sometimes get so busy that we don't take time to "sharpen the axe.” In today's world, it seems that everyone is busier than ever but less happy than ever. Why is that?
Is it that we have forgotten how to stay sharp? There's nothing wrong with activity and hard work. But God doesn't want us to get so busy that we neglect the truly important things in life, like taking time to pray, to read and study and most importantly listen to “the still small voice of God.”
When we come home from work, we take out all office related things like office keys, visiting card valet; visiting cards collected during the day, pen, car keys etc. and put them at safe place till you need them for office the next day. We take out used handkerchiefs, socks and other things and put them in laundry bag for cleaning/washing. We also take out useless papers, paper napkins and other useless matters and put them in dust bins.
Similarly when you return home – store all your office related planning, decisions, thinking and ideas in a small imaginary box for next office day.
AND put all the uncertainties, worries and confusion of work in an imaginary laundry box – and submit it to God for doing needful. HE will clean them all make them clear and re-usable. And all the disposables like tensions, fears, frustrations of work – put them in dust bin or in toilet sit and flush them away.
Then relax, listen to music, talk with your family, contribute to house hold work, watch TV, play with your grand children (I have them with me – I am lucky) and enjoy. Pray !!!
This will freshen you up ! !
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