செவ்வாய், 11 டிசம்பர், 2012
PAVAMAANA SUKTHAM
புதன், 21 செப்டம்பர், 2011
Language
திங்கள், 19 செப்டம்பர், 2011
POs
MY DEAR YOUNG OFFICERS
I HAVE 12 MESSAGES TO SHARE WITH YOU – WHY 12 – YOU NEED THEM ALL 12 MONTHS IN A YEAR
Walk walk walk along
Enjoy a career and a life so long
You will see many a different place
Angel change extending her embrace 1
A number of desks you will do work
Learn, be smart avoid pinprick 2
A whole new world of customer you will meet
To a serving mind, it is an excellent treat 3
Years should add not only experience
They should impart a spirit of excellence 4
You should never lack enterprise
Customer happiness your coveted prize 5
Promotions may take you to higher scales
But before hard work and humility, everything pales 6
Success is not what you achieve
Success lies in what others perceive 7
Honesty, integrity and total dedication
Should always pep up, as does a medication 8
Save, save, don’t needlessly borrow
It will save many a future sorrow 9
When you walk, when people see
Look, here goes a person – a great banyan tree 10
Extending a friendly shadow, establishing yourself
Expanding an image large than your life 11
Take care of your parents, family and friends
Respect your team, no later amends
Save, save, do not needlessly borrow
It will save you many a future sorrow 12
Walk walk walk along
Enjoy a career and a life so long
B. Ravichandran, 18-09-11
செவ்வாய், 31 மே, 2011
l
Dear Daughter,
I tried to contact you and son-in-law
I also tried to reach you to enquire on the hacking of his email account and if there is any loss.
Then I learnt that you are angry with us
That you are angry means you have a lot of care, concern and love which I fully agree.
When you were all angry with me during our pet dog's departure, I retracted and brought her back even though I had a lot of physical discomfort at that point of time
No problem is beyond solution. Even Israel has learnt to live surrounded by hostile nations and even warring nations reach a truce.
Be assured that you are important
Who else I have in my small world except you and your brother, and to some limited extent the pet dog.
You can afford to be angry with me but I cannot
Experience and enough beating in life has mellowed me
No doubt I made mistakes but the intention is for the good of my children.
I am mature enough to say sorry to you even for no fault of mine since I love my children.
When somebody told me that some good thing will happen to me in May 2011 and many in my office said it may be my elevation, I laughed it away and said that my only elevation would be to be a grandfather of my daughter's kid and be a second-time father in law for my son.
I read somewhere about anger which runs like this:
A Acidic in tongue and thought
N Negativity in attitude
G Getting away from reality
E Expecting their view point is only right
R Reaching the end of a blind alley
May be you think this is an inane(not insane) advice from an irritating elder.
After all, as I grow old I can give only advice and love.
Looking forward to receiving your mail and Pray that
God Bless You always -
papa
PS: I did not plan the letter in which it has shaped. After all an artist is driven by his emotions and I am proud to be an artist.
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செவ்வாய், 29 மார்ச், 2011
QUOTES
As far as you think “Not Now”, success becomes “Never”; But as soon as you think “Why not Now”, success surely will become “Yours”
Four Gifts of God
A key for every problem, A Light for every Shadow, A Plan for every Tomorrow, and a Joy for every Sorrow
Carpie Diem /Carpie Momentum – Seize the day / Seize the Moment
No man in this world is rich enough even to buy his own past. So live each moment of life.
Ability and Focus
Practical success is the ability to go from one Success to another without losing your focus and without getting carried away with it.
Blame :
Never blame a day in your life. Good day gives “happiness”. Bad day gives “experience”
Calm and Quiet
A good understanding comes only when the brain is quiet. So, a mind that is caught in the web of words cannot understand truth
Peace:
Worrying do not solve tomorrow’s trouble. It takes away today’s peace.
Relationship:
Relations are all about Winning Losing and Sharing, Winning Trust, Sharing feelings and Losing Ego.
Strength :
We are the tea bags whose true strength comes out when we are put in hot water.
Sorrows
Sorrows have no market: There is no market for your sorrows in this world. So never advertise them.
Satisfaction :
Satisfy the person who expects from you rather than surprising the person who never expected anything from you
The Learning:
Sometimes, Hurt is needed to make you grow; Failures needed to make you know; Loss is needed to make you gain; Because some lessons are best when learnt through pain.
Under a convex lens leadership even people who are not together normally, come together.
Stay on purpose, not on outcome. In other words, do the task because it is what you love to do or because it will help someone or is a valuable exercise. Don't do it for the money or the recognition. Those will come naturally.
While the average 4 year old laughs 500 times a day, the average adult is lucky to laugh 15 times a day.
“A man is but the product of his thoughts. What he thinks, he becomes.”
Gandhi
“Always bear in mind that your own resolution to succeed is more important than any other.” Abraham Lincoln
“Energy flows where attention goes” - American Indian Proverb
Focused consciousness creates reality
Your will is like a muscle. You must first exercise it and then push before it gets
stronger.
Negative thinking is a conditioned process whereby the negative patterns are established over and over.
Be soft as a flower when it comes to kindness but tough as thunder when it comes to
principle.
Never discuss your health, wealth and other personal matters with anyone outside of your
immediate family.
Two of the fundamentals for a happy, joyful life are balance and moderation.
People who are doing good today are ensuring their happiness for tomorrow.
Peak performers are physically relaxed and mentally engaged.
Remember the overriding law of nature: positive overcomes the negative.
Keep up the good work however hard it may seem.
Ignore Critisism, Ridicule and Discouragement from others.
I cannot teach anybody anything; I can only make them think – Socrates
"Today is yesterday's pupil." - Benjamin Franklin
Keep open the windows of your mind.
Sleep less, spend less, do more, live longer and be greater
A short walk is so difficult, when no one walks with you. But a long journey is just like few steps
when you walk with someone who loves and cares for you
Life is not about the people who act true on your face.. Its about the people who remain true behind your back..
If you simply avoid two things...1. Comparing - with others 2. Expecting - from other Life will be more beautiful!!
Dr Abdul Kalaam........"It Is Very Easy To Defeat Someone,But It Is Very Hard To Win Some
Shakespeare.....
"Never Play With The Feelings of Others Because You May Win The Game But The Risk Is That You Will Surely Lose The Person For A Life Time".
William Arthur......... "Opportunities Are Like Sunrises, If You
Wait Too Long You Can Miss Them".
Shakespeare..........
"Laughing Faces Do Not Mean That There Is
Absence Of Sorrow! But It Means That They Have The Ability To Deal With It".
Hitler.....
"When You Are In The Light, Everything Follows You,But When You Enter Into The Dark, Even Your Own Shadow Doesn't Follow You."
புதன், 9 பிப்ரவரி, 2011
Marketing, Cross Selling and Customer Service - a 7th Std. pass mechanic shows the way!
I have a 2-wheeler Honda Activa 125 c c. purchased in January 2005. I am using this for regularly commuting between my house and bank and also visiting other places. It has become an integral part of my life style.
Being a 11-hour-working banker, I do not know much about the mechanism of 2-wheeler even though I am driving two-wheelers for the past 25 years.
I take genuine pride in maintaining my vehicle as I give it for regular servicing.
After company service is over in 2007, I found one mechanic Ramesh who services many 2-wheelers. As it was very near my office I regularly give my vehicle to him for service. He will do some repairs periodically like changing brake shoe, bearing, changing oil, checking battery, apart from water wash and routine checks. The cost of such servicing will be over Rs.600 every quarter.
I lend the vehicle to my colleagues also when they need it for some urgent work. Last week one of my colleagues took the vehicle and while returning said:
“It feels very shaky to drive the vehicle. Please attend to it immediately in the interest of your safety. “ I am also feeling the same but postponing my decision to go to mechanic as I am waiting for my mandatory 3-month period from earlier service.
In addition foot rest which is used by wife for ascending to the seat, is broken and became unusable. My wife wanted me to change the same immediately . Further, just behind the pillion there was an inverted “U” –like iron support which was also rusted due to daily water cleaning by my servant.
Ramesh was called and he attended to some complaints. My colleague who was requested to drive certified that it is very good now. I asked Ramesh about replacing the foot-rest and the iron support behind the pillion.
Ramesh said “Sir, original spare parts will not be available. I will go to Pudupet (where old vehicles are condemned/recycled) and get you a second-hand spare. I asked him when he will do this as I immediately
want to change at least the foot rest . He assured me that the job will be next day. Then next day I called him. He said he will do it tomorrow. That tomorrow is never to come. I am pursuing him for the next 5 days and decided to change the mechanic.
I am a regular morning walker in Nageswara Rao Park in Mylapore (Chennai). One Sunday I saw a 21 cm x 11 cm pamphlet ( 2/5th of A4 paper) . It is about servicing Honda Activa by a specialist. Green letters printed on white paper was inserted in the gap of my vehicle box. Normally many such pamphlets are kept by various salesmen. I normally give it a cursory glance and throw it in the dust bin.
I did not throw this pamphlet because of 3 reasons; 1) I own a Honda Activa 2) I am getting dissatisfied with my mechanic. 3) The reverse side of the pamphlet contained the route map to the shop with
As I am a team man, I discussed with one colleague who I believed had more knowledge on vehicles, showed him the pamphlet and told him that I am going to contact that Activa Specialist. He said why should you go for such self-styled specialists. Search the Net and find the local Honda dealer in Mylapore or Adyar.
I followed his advice and browsed the net, got one Adyar dealer number and talked to him and he confirmed that the spares are available and advised me to bring the vehicle . He promised immediate replacement at their workshop or advised me to buy the spare part and get it fixed by some local mechanic nearby.
The child in me forced me to talk also to Kumar Automobiles, the Honda specialist . He assured me please come Sir. It is only half-an-hour’s job. He said he will give only original spar
Not believing him fully, I took permission for one hour from my boss. And since I wanted to have authentic original spares I first went to the Honda dealer in Adyar. There somebody directed my parking and told me to go the basement service centre, bring a mechanic, assess the correct name of the spare, go to stores buy it. I went to basement and requested a mechanic . The mechanic said the foot rest can be changed; As regards the rear iron support, they have to melt the welding and it may take minimum 7 to 10 days. I was asked to leave the vehicle at the Authorised Service Centre.
I thought, if I leave the vehicle here, I have to get back to office in Auto by spending Rs.50. How can I manage another week without a vehicle?
At that point of time, as I am in urgent need, I have no option than to go to the Honda Specialist, whose pamphlet I am holding. I drove there:
The shop is only 8 ‘x 8 ‘; He welcomed me! Immediately recalled my telecon. Assured me that the job will be over within 30 minutes. I asked him the estimated cost of replacement – He said it is around Rs.1800 (Rs.50 less than the authorized dealer’s). He started attending to my vehicle immediately. I told him I have not brought the required money. His reaction was, do not worry give tomorrow also. While he was attending, another local customer came for a minor problem in his vehicle light. The mechanic was quick enough to spot the problem and told him Sir, if you do not mind, I will come and attends your vehicle in your house in the evening. I cam see the customer leaving with a sense of satisfaction.
While attending to my vehicle, the mechanic – he calls himself a Honda Specialist said – do you take Madam also in the pillion regularly Sir! I nodded my head in affirmative. He then said, why don’t you install a handgrip for ladies. I asked the cost which he said was around Rs.150. While closing the vehicle, he further said, “the loc k cable is about to collapse. If you replace it now, you may save your costly helmet in the box from pilferage! The cable costing Rs.150 more was also ordered by me! The job was over. I asked him the bill; it came around Rs.1960. The mechanic has am educated lady assistant (sister) for billing since he only 6th standard pass.
He took me to a nearby ATM and paid him Rs.1900 instead of Rs.1960 which he took without a murmur, adjusting in his labour charges. I saw one vehicle bearing a registration number but looking brand new. Observing this, the mechanic said, I can make your vehicle also look like this. I asked if my vehicle, which is blue in colour, can be painted in golden colour. He said the required paint is available with him. He hastened to add that at the time of obtaining FC after 15 years, it has to be repainted in its original colour. For tinkering and repainting, one week’s time has to be given. He hastened to provide me with Kinetic Dio which has the same operating mechanism and similar engine as a substitute vehicle. He also requested me to drive the Dio and check my comfort level, which I did.
I requested him to take me to a nearby ATM, where I draw Rs.1900 and paid . He took the amount happily and said the balance Rs.60, I can adjust in my labour charges. I asked him can you come after a month and take my vehicle for tinkering and painting. To this he said, I may likely to forget the date. Please call me on the day you want to give for service . I will come and collect the vehicle after leaving the substitute vehicle. Next Sunday at 2 pm I tried him for another repair as the vehicle was making much noise due to a defective stand. He was waiting for me patiently even though he normally closes shop by 1.30 pm on Sunday, says it may require some hours to do the repairs, and since I was in a hurry I asked him to remove the noise-making stand and changed the stand tomorrow. He promptly came, without reminding further and took the vehicle. While returning the vehicle he said , you need not spend more on your vehicle now. After 3 months, while painting the vehicle we can change accelerator cable also. The new model Honda Activa is not popular and that is why your vehicle has good resale value. I assure you your vehicle can be kept for a further period of 10 years. About the mechanic – he as worked with one leading automobile shop for 7 years; his shop was funded by 5 mechanic friends with a capital of Rs.1 lakh which he repaid within 6 months after opening the shop. He takes for service only 5 vehicles per day and repairs only Honda Activa vehicle. He is paying his two workers salary on 28th, his father, sister on 30th and takes his salary on 4th of every month.
Maintains bills of original invoices purchased from Honda company and shows customers the cost price of each spare part he is replacing.
He has taken up two more shops nearby to expand his business.
India need not be afraid of scamsters as long as efficient and value-creators like Vijayakumar are in our midst.
This mechanic's name is Vijayakumar, a Christian, who can be contacted in mobile
(Chennai)9841624742