Let us pay attention to these statements:
• Smile is a learned behaviour, creating a culture of customer service – Carol Verret
• A Smile is Really a Simple Thing – an Expression
of Welcome, No Cost Involved by John R. Hendrie, CEO Hospitality Performance, Inc
• "Smile, It Enhances Your Face Value" - Dolly Parton
• A smile is the light in your window that tells others that there is a caring, sharing person inside - Denis Waitley
• Accept all people with a pleasant face - Ethics of the Fathers (5:15)
• the face of a person is considered public property and one should always smile at everyone - Rabbi Yisrael Salanter
• Smiling is a symbol of our willingness to open ourselves up to others.
• A smile is an inexpensive way to improve your looks
• There are hundreds of languages in the world, but a smile speaks them all
• People are lonely and unhappy because they build walls instead of bridges

No one likes a grumpy customer service representative. “Service with a smile” is synonymous with good customer service and brand experience.














Employers often require customer service representatives to be cheerful, friendly and, if need be, sympathetic in order to retain promote and encourage customer loyalty.
When we greet someone, whether inside the bank or away, let us smile at them. When I frown I close my mouth tightly, hide my teeth and am saying that I do not wish to open myself or my wisdom up to anyone. But when I smile, I say to my fellow man, "Yes, I want to get to know you. I want to share my wisdom, my insights, my personal contributions to this world with you and I want you to partake in what I have to offer."
Praise or blame, both shall pass away. Success or failure, shall soon vanish likewise. Lets stop fighting for petty and temporary successes and failures and lets smile for a while, becuase today’s smile we cannot carry over tomorrow, as this moment won’t be there for us to revert back and smile. Let us not realise at the end of our life that we have lost the whole life fighting for things that do not accompany us at that moment. We have come crying into this world, let’s not leave crying. Let us learn to smile, the unique and best gift of God to mankind.
It's hard to not smile back at the big, happy grins of movie stars and celebrities. But do you know why? It seems to be human nature to want to return a smile to someone. A smile signals warmth, friendliness, and good feelings. Read on to see why it's so easy to smile and why you should do it as often as possible!
Now Consider the scientific facts
In physiology, a smile is a facial expression formed by flexing the muscles most notably near both ends of the mouth. The smile can be also around the eyes. Among humans, it is customarily an expression of pleasure, happiness, or amusement, but can also be an involuntary expression of anxiety, in which case it can be known as a grimace. There is much evidence that smiling is a normal reaction to certain stimuli and occurs regardless of culture. Happiness is most often the cause of a smile. Among animals, the exposure of teeth, which may bear a resemblance to a smile, is often used as a threat or warning display - known as a snarl - or a sign of submission. In chimpanzees, it can be a sign of fear. The pictures of politicians and leaders are often shown smiling to display a sense of control and confidence.
Biology is not the only academic discipline that interprets the smile. Those who study kinesics view the smile as an affect display. It can communicate feelings such as: love, happiness, pride, contempt, and embarrassment.
• Believe it or not, it's easier for the human face to smile than frown. They say it takes twice as many muscles to frown as it does to smile.
• People are born with the ability to smile. If you've ever grinned into the face of a baby you've probably seen the smile come right back at you! Infants (even some as young as 2 days old!) tend to smile at faces. When they are younger than 1 year old, babies are able to recognize the important people in their lives (parents, siblings, and other loved ones), and many reserve one special smile for these people.
According to Prof. Frank McAndrews, a smile is especially interesting because "you do not have to learn to do it. It is pre-programmed behavior." Although babies imitate facial expressions they see, we know that smiling isn't just learned by imitation. "Kids who are born blind never see anybody smile, but they show the same kinds of smiles under the same situations as sighted people," McAndrews says. In other words, our faces were made to smile!
There are many different types of smiles - in fact, researchers have identified at least 18 different ones! We however encounter 3 smiles, genuine smile, miserable smile or asymmetric smile and false smile. Some smiles seem to express positive emotions, like happiness, enjoyment, amusement, pleasure, pride, or relief. As smiling is something that people often do when they feel happy, it's a popular idea that smiling may actually make someone feel happy. Some studies suggest that something as easy as smiling may actually make you feel better or help you see the lighter, funnier side of things. These studies have tried to find out whether people feel happier or more amused if the smile muscles of their face are stimulated.
In a study, conducted by Levenson and Friesen, found that involuntary biological changes similar to those caused by emotions were experienced by participants who were instructed to make certain faces. That is, a person told to make an angry face experienced increased blood flow to the hands and feet, which is also seen in those who are experiencing anger. Participants from another study involving posed faces reported more favourable impressions of other people when they were asked to smile.
Here are 10 reasons why smiling as often as you can will put more positivism into your life.
1. Smiling makes us attractive.
We are drawn to people who smile. There is an attraction factor. We want to know a smiling person and figure out what is so good. Frowns, scowls and grimaces all push people away -- but a smile draws them
2. Smiling Changes Our Mood
Next time you are feeling down, try putting on a smile. There's a good chance you mood will change for the better. Smiling can trick the body into helping you change your mood.
3. Smiling is Contagious
When someone smile they lighten up the room, change the moods of others, and make things happier. A smiling person brings happiness with them. Smile a lot and you will draw a lot of people around you.
4. Smiling Relieves Stress
Stress can really show up in our faces. Smiling helps to prevent us from looking tired, worn down, and overwhelmed. When you are stressed, take time to put on a smile. The stress would be reduced and you'll be better off to act.
5. Smiling Boosts Your Immune System
Smiling helps the immune system to work better. When you smile, immune function improves possibly because you are more relaxed. Prevent the flu and colds by smiling.
6. Smiling Lowers Your Blood Pressure
When you smile, there is a measurable reduction in your blood pressure. Give it a try if you have a blood pressure monitor at home. Sit for a few minutes, take a reading. Then smile for a minute and take another reading while still smiling. Do you notice a difference?
7. Smiling Releases Endorphins, Natural Pain Killers and Serotonin
Studies have shown that smiling releases endorphins, natural pain killers, and serotonin. Together these three make us feel good. Smiling is a natural drug.
8. Smiling Lifts the Face and Makes You Look Younger
The muscles we use to smile lift the face, making a person appear younger. Don't go for a face lift, just try smiling your way - you'll look younger and feel better.
9. Smiling Makes You Seem Successful
People who smile are more confident and lively and are definitely more likely to be encouraged, appreciated, promoted and accessible. Sport a smile at meetings and watch people’s positive response.
10. Smiling Helps You Stay Positive
Try to think of something negative without losing the smile. It's hard. When we smile our body is sending the rest of us a message that "Life is Good! I am away from depression, stress and worry.
The Laughing Cure
Research has shown health benefits of laughter ranging from strengthening the immune system to reducing food cravings to increasing one's threshold for pain. There's even an emerging therapeutic field known as humor therapy to help people heal more quickly. Many metro parks nowadays have laughter clubs encouraging people to laugh and exercise. Humour Clubs also do their bit to de-stress people.
Social Benefits of Laughter: Laughter connects us with others and it is contagious. If you bring more laughter into your life, you are most likely help others around you.Your smile elevates the mood of others and reduces stress levels and improve the quality of social interaction.
How To Use Laughter:
A recent study showed that pre-school-aged children laugh up to 400 times a day, but by the time we reach adulthood, they laugh a mere 17 times per day on average! You can raise your laughter level with the following strategies:
T.V. and Movies:
Watching truly hilarious movies and shows is an easy way to get laughter into your life whenever you need it.
Laugh With Friends:
Having friends over for a party or game and joke sharing is also a great setup for laughter and other good feelings.
Find Humor In Your Life:
Instead of complaining about life's frustrations, try to laugh about them. If something is so frustrating or depressing it's ridiculous, realize that you could 'look back on it and laugh.' Think of how it will sound as a story you could tell to your friends, and then see if you can laugh about it now. With this attitude, you may also find yourself being more light-hearted.
'Fake It Until You Make It':
Positive effects of smiling occur whether the smile is fake or real. Fake merriment may lead to real smiles and laughter. "Smile" is a learned and assessable behaviour. When we learn how to train employees in observable behaviours that we want to see exhibited to our guests, we can raise the bar on our customer service standards. "Telling" them isn't good enough -- we need to demonstrate, model and measure the behaviour that we expect. Hospitality industry specializes in this. With this objective, IMAGE regularly conducts Hospitality Management Programs where we invite Training managers /Consultants from Five-star Hotels to give practical case-studies on how service with a smile enables them to retain their customers.
To Sum Up
• Laugh and the world laughs with you
• It takes 43 muscles to frown and only 17 to smile
• Children smile on an average 400 times a day, an adult 17 times
• People employed in the hospitality sector must undergo smile therapy
• People don’t smile because they are depressed
• Serotononin, lack of which leads to depression, is released when one smiles.
• Smile therapy is a specialized treatment
• Too many negative thoughts could cause one not to smile.
• Study one’s face in the mirror and you will find how a non-so -genuine smile is lifeless
• Enjoy your job, love your colleagues and learn to smile genuinely
• Greet your peers with the familiar beam; be sincere not serious
• Ask our customers to visit again
• Tell your children that we love them and learn to laugh with your hearts and eyes and not only with teeth
• Every person in a service industry like banks, and every one who wants to avoid anger, stress and depression at workplace should smile.
• A smile starts on the lips, a grin spreads to the eyes, a chuckle comes from the belly, but a good laugh bursts forth from the soul, overflows and bubbles all around

Life is like cell phone and Smile is like sim card. When you insert the simcard of smile, a beautiful day is activated
• Keep smiling
• Drive stress away and
• Have a nice day